- All items may be returned within 30 days of delivery. Items must be in original packaging and in a like "NEW" resellable condition with no damage to the finish or hardware or packaging.
Our return policy closely follows the manufacture set policy for that particular product. If the manufacture will accept the return from us then we can accept it from you.
Refunds are contingent upon inspection of item(s) once we receive it. There is a 20 PERCENT restocking fee for returned items that are not being exchanged and are not damaged. NO EXCEPTIONS! Again you MUST contact us within 30 days if you intend to return ANY item back to our store for prior return approval.
Items returned to us AFTER 30 days and WITHOUT prior return approval will NOT be refunded. If you then wish us to return the item back to you we will have to bill you for shipping.
UNLIMITED CUSTOM TUNING IS NON-REFUNDABLE. This is a provided service through E-mailing tune files to the customer. The initial tune file is NEVER intended to be the final tune. Simply send us a Data Log File (AFR@RPM, MAP, TPS, KNOCK...)and we can review engine performance and make the needed adjustments. We are committed to serving our customers and our tuning is only as good as the information provided by the customer. Wide Band Data Loggers are a must for any successful tuning. Because of the time our tuner put into each tune, it can not be refunded. We recommend the Innovate "LM-2" Data Logger however there are other decent options available. Tuning some applications can take up to 9-10 files depending on modifications done to the vehicle, however in most cases we can nail down a tune in 3-4 tune files as long as the customer is using a quality data logger. It is highly dependent the application and no two "Custom" tunes are the same and can take several tweaks to get right. Our tuner is ready to tweak and adjust your tune as soon as you data log it and e-mail the information to him. There may be times the tuner suggest mechanical issues may be present. The customer must be willing to accept that the custom tune can NOT fix mechanical issues and be ready to address mechanical issues that have been identified through tuning. In many cases depending on HP levels, upgrading fuel pumps, fuel injectors and or fuel pressure regulators are needed in order to continue tuning. Our tuner has helped many customers identify issues through tuning and data log files... Please be ready to help us help you. In the end, your satisfaction through our performance tuning experience is our ultimate goal.
FOREIGN ORDERS - Any order that exceeds the continental US boarders is considered as a FOREIGN ORDER. We will NOT be responsible for ANY return shipping for ANY reason on any foreign orders. The customer is responsible ALL return shipping cost involved to include shipping insurance. We highly recommend all return shipments be insured to the cash value of the item being shipped as if it is damaged due to shipping a refund will NOT be issued and you must then contact the shipper for compensation. Customer must receive prior approval before shipping a return. Returns that have NOT been approved will experience delays and possible refusal. If return is refused customer is responsible for all/any return shipping fees.
If you are having difficulty with an product purchased off our site please contact us, in many cases we can help you with the install or help figure out how to fix the problem over the phone without the need to return it. In the end we are here to help your performance quest to be a positive experience and if a return is necessary then we want it to be a good experience.
DO NOT return items to our address without approval. Return address may depend on the product in question and nearest manufacture warehouse.
If you have any questions please feel free to contact us.
SPEED SAFE, NICK
817 800 7760